Shipping policy
Last updated: October 20, 2025
At Heartwood we aim to give you a great shopping experience no matter where you live.
Within Australia
| Delivery method | Cost | Estimated delivery timeframes* |
|---|---|---|
| Standard (Parcel Post) | $12 or FREE on orders $150+ | Same state: 2–4 business days Interstate: 3–6 business days |
| Express (Express Post) | $18 | Same state: 1–2 business days Interstate: 1–3 business days |
*All orders ship from Western Australia. Transit to Eastern States can be longer than same-state deliveries. Delivery estimates are guides and start from dispatch.
Once orders are placed, they can’t be edited, added to, or cancelled.
International
Flat rate: $50 AUD to all countries via Australia Post. Delivery timeframes vary by destination and service availability. Please check Australia Post’s International delivery times & destination guide for current estimates and any service suspensions or disruptions. Items to/from regional and rural locations usually take longer.
Additional shipping charges may apply for international orders that exceed the standard parcel weight or dimensions. If additional charges are required, we will contact you before dispatch to confirm the shipping cost.
Important – US Shipments Resumed
Heartwood is pleased to confirm that we are once again shipping to the United States.
When the tariff or shipping cost exceeds the flat international shipping fee, we will contact you via email with a payment link for the additional amount owing before your order is dispatched.
EU Orders – Duties, Taxes & Import Fees
International orders shipped to the European Union may be subject to additional duties, taxes and import fees in accordance with the customs requirements of the destination country.
These charges are separate from the shipping fee paid to Heartwood and are the responsibility of the purchaser. Any applicable duties, taxes or import fees will be payable by the customer upon collection or delivery of the parcel.
The amount charged is determined by the destination country and applicable customs regulations and may vary depending on the order and the rates in effect at the time the parcel is processed. Heartwood is therefore unable to guarantee or confirm the final amount of these charges prior to dispatch.
For any unique or special enquiries, please email woody@heartwoodco.com.au
Additional Shipping Information
- We aim to dispatch all orders within 48 hours (business days). Sales periods, carrier delays and events outside our control can affect delivery times. Estimated times are guides only and commence from dispatch.
- Heartwood is not responsible for delays caused by customs clearance. Customs charges, duties, taxes, import fees and import restrictions vary by country and are the responsibility of the purchaser. These charges are separate from shipping fees paid to Heartwood. For destination-specific rules, please refer to Australia Post’s International Post Guide.
- One shipping address per order (no multi-address shipping).
- We are under no obligation to ship goods until payment is received. If goods are unavailable, we may cancel the transaction and issue a full refund.
- Compensation and delays: Apart from items covered under Australia Post’s standard compensation policy for lost or damaged parcels, Australia Post does not provide refunds or compensation for general delays.
- Attempted delivery transparency: Australia Post may provide delivery-attempt photos in the MyPost app to improve confirmation of delivery attempts (feature availability may vary).
If you have a general delivery question, please email woody@heartwoodco.com.au