Shipping policy
Last updated: August 26, 2026
At Heartwood we aim to give you a great shopping experience no matter where you live.
Within Australia
| Delivery method | Cost | Estimated delivery timeframes* |
|---|---|---|
| Standard (Parcel Post) | $12 or FREE on orders $150+ | Same state: 2–4 business days Interstate: 3–6 business days |
| Express (Express Post) | $18 | Same state: 1–2 business days Interstate: 1–3 business days |
*All orders ship from Western Australia. Transit to Eastern States can be longer than same-state deliveries. Delivery estimates are guides and start from dispatch.
Once orders are placed, they can’t be edited, added to, or cancelled.
International
Flat rate: $50 AUD to all countries via Australia Post. Delivery timeframes vary by destination and service availability. Please check Australia Post’s International delivery times & destination guide for current estimates and any service suspensions or disruptions. Items to/from regional and rural locations usually take longer.
Additional shipping charges may apply for international orders that exceed the standard parcel weight or dimensions. If additional shipping charges are required, we will contact you before dispatch to confirm the additional amount.
Important – US Shipments Resumed
Heartwood is pleased to confirm that we are once again shipping to the United States.
Orders shipped to the United States may be subject to applicable tariffs, duties, taxes and import fees. These charges are separate from the $50 AUD international shipping fee and are the responsibility of the purchaser.
Where additional tariffs, duties, taxes or import fees apply, Heartwood will contact you via email with the amount payable and provide a separate payment link. This payment must be received before your order can be dispatched.
These charges are determined by the applicable US import requirements and are outside Heartwood's control.
International Duties, Taxes & Import Fees
International orders, including orders shipped to the United Kingdom and European Union, may be subject to additional duties, taxes and import fees in accordance with the requirements of the destination country.
These charges are separate from the $50 AUD international shipping fee and are the responsibility of the purchaser. They are determined by the destination country, order value and applicable customs and import requirements and are outside Heartwood's control.
Where Australia Post provides Heartwood with estimated landed costs prior to dispatch, we will contact you via email with the applicable amount and provide a separate payment link. This payment must be received before your order can be dispatched.
Landed costs may include duties, taxes and applicable fees. Any amount provided prior to dispatch is based on the estimate supplied to Heartwood at the time the parcel is processed and may be subject to change.
If you have any questions or concerns regarding additional charges, please contact us before payment. If you do not wish to proceed with your order due to the applicable landed costs, please contact us to discuss your order prior to dispatch.
For any unique or special enquiries, please email woody@heartwoodco.com.au
Additional Shipping Information
- We aim to dispatch all orders within 48 hours (business days). Sales periods, carrier delays and events outside our control can affect delivery times. Estimated times are guides only and commence from dispatch.
- Heartwood is not responsible for delays caused by customs clearance. Customs charges, tariffs, duties, taxes, import fees and import restrictions vary by country and are the responsibility of the purchaser. These charges are separate from shipping fees paid to Heartwood. Where Heartwood is required to collect these charges prior to dispatch, we will contact the purchaser with a separate payment request. For destination-specific rules, please refer to Australia Post’s International Post Guide.
- One shipping address per order (no multi-address shipping).
- We are under no obligation to ship goods until all applicable payments have been received. If goods are unavailable, we may cancel the transaction and issue a full refund.
- Compensation and delays: Apart from items covered under Australia Post’s standard compensation policy for lost or damaged parcels, Australia Post does not provide refunds or compensation for general delays.
- Attempted delivery transparency: Australia Post may provide delivery-attempt photos in the MyPost app to improve confirmation of delivery attempts (feature availability may vary).
If you have a general delivery question, please email woody@heartwoodco.com.au