Shipping policy
Last updated: August 26, 2026
At Heartwood we aim to give you a great shopping experience no matter where you live.
Within Australia
| Delivery method | Cost | Estimated delivery timeframes* |
|---|---|---|
| Standard (Parcel Post) | $12 or FREE on orders $150+ | Same state: 2–4 business days Interstate: 3–6 business days |
| Express (Express Post) | $18 | Same state: 1–2 business days Interstate: 1–3 business days |
*All orders ship from Western Australia. Transit to Eastern States can be longer than same-state deliveries. Delivery estimates are guides and start from dispatch.
Once orders are placed, they can’t be edited, added to, or cancelled.
International Shipping
Heartwood is currently not accepting international orders through our online store.
Due to the varying customs, duties, import requirements and shipping processes between countries, we have made the decision to temporarily pause our standard international shipping service while we review more reliable options for our customers.
International Shipping Enquiries
For serious international purchase enquiries, please contact our team at woody@heartwoodco.com.au before placing an order.
Depending on the destination and order, we may be able to consult with alternative international shipping providers such as DHL or FedEx to determine whether delivery can be arranged.
Any shipping charges, duties, taxes, tariffs, customs fees or other import costs will be confirmed where possible before proceeding and will be the responsibility of the purchaser.
International shipping by special arrangement is considered on a case-by-case basis and cannot be guaranteed.
Additional Shipping Information
- We aim to dispatch all orders within 48 hours (business days). Sales periods, carrier delays and events outside our control can affect delivery times. Estimated times are guides only and commence from dispatch.
- One shipping address per order (no multi-address shipping).
- We are under no obligation to ship goods until all applicable payments have been received. If goods are unavailable, we may cancel the transaction and issue a full refund.
- Compensation and delays: Apart from items covered under Australia Post’s standard compensation policy for lost or damaged parcels, Australia Post does not provide refunds or compensation for general delays.
- Attempted delivery transparency: Australia Post may provide delivery-attempt photos in the MyPost app to improve confirmation of delivery attempts (feature availability may vary).
If you have a general delivery question or an international shipping enquiry, please email woody@heartwoodco.com.au